Shipping Policy

Our Shipping Policy

At PikaStore, our mission is to offer fun, unique, and collectible products straight to your doorstep—whether you’re shopping for yourself or gifting someone special. We’re proud to work with trusted international suppliers and carriers who help us bring your favorite items to life.

In order to provide transparency and a smooth customer experience, we’ve outlined our full shipping process below. Please read this policy carefully before placing your order.

Order Processing & Fulfillment

Every order at PikaStore is processed with care and attention to detail. Once an order is placed, it typically takes 1–5 business days to be packed and handed over to the carrier. During high-traffic periods such as holidays, promotional events, or unexpected order spikes, fulfillment may take a little longer—but rest assured, we are doing everything we can to ensure a prompt dispatch.

Once your item ships, you’ll receive a confirmation email with tracking information so you can monitor your delivery’s progress.

Shipping Timeframes

Please note that shipping timeframes vary depending on your location and local delivery services. 

Transit times may vary depending on your country’s postal system, customs processing speed, and regional logistics delays. 

Tracking, Delivery & Lost Packages

Once your order is shipped, we are no longer able to influence or control delivery times, delivery success, or the condition in which the product arrives. While we understand how frustrating shipping issues can be, please be aware:

  • If your package is marked as “Delivered” but cannot be found, it is your responsibility to contact your local delivery service (e.g., USPS, Canada Post, etc.) and file a delivery claim. These cases are typically resolved quickly through the carrier.

  • If your package is delayed, rerouted, or arrives damaged, we recommend documenting the issue and contacting your delivery provider directly.

  • PikaStore cannot be held liable for delays, theft, or damages once the item has been handed off to the courier. We are happy to help with documentation or support, but the resolution is ultimately between the customer and the delivery service.

 

⚠️ Shop App Tracking Disclaimer:
Please note that the Shop app may not always reflect real-time updates for all shipping carriers. While we integrate with Shop where possible, we also provide a direct tracking number via email upon dispatch. For the most accurate tracking and delivery updates, we recommend using the direct tracking number provided in your shipping confirmation email.

U.S. Tariffs & Customs Information

As of April 2025, changes have been made to the U.S. de minimis threshold, which previously allowed goods valued under $800 to enter the country without customs duties. Under current policy, the U.S. government may now apply tariffs or duties on lower-value goods, depending on the category and declared value.

Because we ship do international shipping, some customers may receive a customs notice or import fee upon delivery. These charges are not imposed by PikaStore, but are regulated by your country’s customs authority. We do not profit from these charges, and we cannot predict when or if they will apply.

If a customs charge is issued, it is typically based on the declared value of the item, not necessarily the price you paid at checkout. Your local delivery service will notify you if such a charge is required before releasing the package.

Returns Due to Customs, Refusal, or Failed Delivery

In rare cases where an item is refused by customs or returned due to failed delivery attempts (e.g., incorrect address, customer unavailable), we will reach out once the item is returned to our supplier. Depending on the situation, we may:

  • Re-ship the product (additional shipping fees may apply)

  • Issue a refund minus any shipping and handling costs

We appreciate your understanding as we navigate complex international logistics to get your order safely to you.

Final Note

While we can’t take responsibility for postal service delays, damaged deliveries, or customs decisions, we’re always happy to assist where we can. If you ever need help locating your package, understanding a customs issue, or just want to check the latest tracking update—don’t hesitate to reach out to our support team.

If you’ve read this far, we appreciate your attention to detail. That means you probably care as much about your order as we do!